Mental Health Support Sydney

Overview

Create Allied Health's mental health support services are delivered by AASW-registered social workers who specialise in risk assessment, safety planning, NDIS access for psychosocial disability, and connecting clients and families to the right specialist services. We work at the intersection of mental health and social systems to ensure people receive the support they need.

Risk Assessment & Safety Planning

Our clinical social workers are experienced in assessing and responding to mental health risk, including:

• Clinical assessment of suicidal ideation and self-harm risk
• Collaborative safety planning with clients, families, and treating teams
• Crisis support and de-escalation
• Connection to appropriate crisis services and ongoing supports

NDIS Access for Psychosocial Disability

Many people living with severe and persistent mental illness are eligible for the NDIS but do not know how to access it. The NDIS recognises psychosocial disability — the functional impacts of a mental health condition on a person's daily life — as a basis for access and ongoing support. However, the application process requires detailed clinical evidence demonstrating how the condition affects daily functioning, relationships, and community participation.

We guide clients through the entire process, working closely with their existing treating team to build a strong, evidence-based application. This includes:

• Evidence gathering from treating psychiatrists, psychologists, and GPs
• Detailed functional impact documentation demonstrating how psychosocial disability affects daily life
• Complete application preparation and submission
• Advocacy and appeal support throughout the process

Mental Health Service Navigation

The mental health system can be difficult to navigate. We help clients connect to the right services, including:

• Psychiatrists and psychologists
• Community mental health teams
• Trauma-specific services
• Addiction and dual diagnosis services
• Peer support and recovery programs

Family & Carer Education

Supporting someone with a mental health condition can be challenging. We work with families and carers to provide:

• Education about mental health conditions and what to expect
• Practical coping strategies for families and carers
• Connection to the Carer Gateway and carer-specific supports
• Family advocacy within the mental health and disability systems

Crisis Response

When a mental health crisis occurs, we provide rapid clinical support to stabilise the situation and ensure the person's safety. Our crisis referrals are responded to within 24–48 hours. We work alongside existing treating teams, emergency services, and family members to coordinate an immediate and appropriate response.

• Assessment of immediate risk and safety needs
• Connection to immediate crisis supports and emergency services
• Liaison with hospitals, emergency departments, and crisis teams
• Post-crisis planning and follow-up to prevent escalation

Systems Navigation & Advocacy

Mental health challenges often intersect with multiple systems. We advocate and navigate on behalf of clients across:

• Centrelink and income support
• Housing services and social housing applications
• Specialist disability services
• Employment support programs

When to Refer

Our mental health support services are suitable for:

• NDIS participants needing psychosocial support or plan review advocacy
• iCare clients with mental health and psychosocial needs
• Hospital discharge patients requiring community mental health planning
• Families and carers seeking education and support
• People experiencing a mental health crisis who need immediate coordination

Funding

• NDIS (Therapeutic Supports and Capacity Building)
• iCare
• WorkCover
• Private fee-for-service

Response Times

• Standard referrals: Within 72 hours
• Crisis referrals: 24–48 hours

Last reviewed: April 2026