Create Allied Health Services provides specialist social work support for people with workplace injuries funded through iCare and WorkCover in Sydney. Our AASW-registered clinical social workers help injured workers navigate the psychosocial challenges that come with workplace injury — from managing the emotional impact of a serious accident to coordinating rehabilitation and planning a safe return to work.
Workplace injuries affect more than just physical health. Workers dealing with traumatic brain injury, spinal cord injury, complex orthopaedic conditions, and psychological injury often face significant disruption to their housing, relationships, finances, and mental health. Our social workers address these interconnected needs, working alongside insurers, treating teams, and employers to ensure injured workers receive comprehensive, person-centred support.
Whether you are a case manager seeking a social work provider, an insurer needing psychosocial assessments, or a hospital team planning a complex discharge, Create Allied Health has the clinical expertise and systems knowledge to deliver results.
Our clinical social workers deliver a full range of iCare-funded services for injured workers across Greater Sydney:
iCare (Insurance and Care NSW) and WorkCover fund social work services for people with eligible workplace injuries. Unlike private services, injured workers do not pay out-of-pocket costs when social work is approved through their claim.
Referrals for iCare-funded social work typically come from:
Once a referral is received, we liaise directly with the insurer to confirm funding approval and establish a service agreement. There are no out-of-pocket costs for the injured worker — all services are billed directly to the insurer under the iCare or WorkCover scheme.
Create Allied Health has deep experience working within the iCare and WorkCover systems. Our Clinical Director, Kate Engledow, is an AASW-registered clinical social worker and PhD candidate at the University of Sydney with extensive experience in complex workplace injury cases.
We have established partnerships with iCare and WorkCover insurers and are trusted providers for complex cases including:
Our social workers collaborate with major trauma and rehabilitation hospitals across Sydney to ensure coordinated care and smooth discharge transitions for injured workers:
We work with private and public hospitals across Greater Sydney, providing in-reach services for injured workers in acute care, trauma, rehabilitation, and spinal cord injury units. Our team coordinates directly with hospital discharge planners, treating teams, and rehabilitation providers to ensure seamless transitions from hospital to community.
In addition to iCare, Create Allied Health provides social work services funded through WorkCover and the Department of Veterans' Affairs (DVA).
WorkCover: We provide psychosocial assessments, rehabilitation support, and return-to-work planning for workers with claims under the NSW workers compensation scheme. Our social workers understand the WorkCover system and prepare reports that meet insurer and tribunal standards.
DVA: We support veterans and their families through DVA-funded social work services, including psychosocial assessments, transition support, housing assistance, and mental health intervention. Our experience working with veterans' services gives us a strong understanding of the unique needs of current and former serving members.
Referring an injured worker to Create Allied Health is straightforward:
We respond to all referrals within 72 hours. For urgent cases involving hospital discharge or crisis intervention, we can prioritise same-day or next-day response.
iCare covers a range of social work services for eligible workplace injuries, including psychosocial assessments, rehabilitation planning, counselling, hospital discharge planning, and housing support. Services are funded through the iCare workers compensation scheme at no cost to the injured worker.
You can contact us on 1800 930 350, submit an online referral through our website, or have the insurer or case manager contact us directly. We respond to all referrals within 72 hours.
No. iCare and WorkCover fund social work services for eligible workplace injuries. There are no out-of-pocket costs for injured workers when services are approved through their insurer or case manager.
Yes, we provide psychosocial assessments, functional impact reports, and capacity assessments for WorkCover and iCare claims. Our AASW-registered clinical social workers have extensive experience preparing reports that meet insurer and tribunal requirements.
Contact us to discuss how we can support you, or refer a client directly.